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Friday, October 4 • 1:30pm - 2:30pm
Understanding your service through design and analytics LIMITED

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Limited Capacity seats available
Understanding your service through design and analytics

In this session, the GDX Analytics and Service Design teams will use case studies from around government to describe our approach. We’ll discuss how we help you understand how people interact with your services, where we can focus design efforts to have the biggest impact, and how to measure the effects.


Speakers
avatar for Dan Pollock

Dan Pollock

Lead Data Scientist, Government Digital Experience
Dan is the Lead Data Scientist with the Government Digital Experience (GDX) where he heads an analytics and data science program focussed on service delivery. His team works with partners across government to help Government understand citizens and help citizens understand Govern... Read More →
avatar for Meg Stiven

Meg Stiven

Manager, Service Design, Government Digital Experience
Meg is Manager, Service Design in Government Digital Experience. Her career in design and user experience has been grounded in a love of listening to people, understanding their needs, and reframing problems to make things that work for people in the context of their lives. She enjoys... Read More →

Friday October 4, 2019 1:30pm - 2:30pm PDT
Saanich 720 Douglas St, Victoria, BC V8W 3M7, Canada
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