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Friday, October 4 • 10:20am - 11:05am
Inside Out Series Presents Digital Transformation’s Achilles Heel: Culture presented by OXD & Ministry of the Attorney General FULL

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Digital transformation isn’t just about technology.  Given most digital transformation projects span organizational boundaries and territories, both internal and external, they come into contact with a wide range of organizational norms and cultures. Projects that ignore culture do so at their own risk and peril.

But few of us are ever taught how to talk about organizational culture, let alone create successful strategies when we encounter cultures that may conflict with our project or program area goals.

Join Kevin Conn, Director of Business Transformation, Court Services Branch, and Gordon Ross, Vice President, OXD, in a Culture Mapping workshop. They will walk you through your own culture mapping activity while providing you with their experiences working on digital transformation within Court Services Branch.

avatar for Gordon Ross

Gordon Ross

Vice President & Partner, OXD
Gordon Ross is Vice President and Partner at OXD (formerly OpenRoad), one of Vancouver’s most successful digital-first service design agencies where he has been designing and delivering compelling digital experiences for over 20 years. He blends a deep interest in user-centred design... Read More →
avatar for Kevin Conn

Kevin Conn

Director of Business Transformation, BC Public Service
Kevin Conn is the Director of Business Transformation and Training within the Court Services Branch. He is a passionate Service Designer with 24 years of experience disrupting in the court space. He is a relentless advocate for users on both sides of the counter and the adoption of... Read More →

Friday October 4, 2019 10:20am - 11:05am PDT
Sidney 720 Douglas St, Victoria, BC V8W 3M7, Canada